Privacy Policy

This Privacy Policy describes how La Masa Empanadas (“La Masa”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, place an order online, or dine in at our restaurant.

Information We Collect

We collect the following types of personal information from you:

  • Identification and Contact Information: Name, email address, phone number, mailing address.
  • Order Information: Items ordered, date and time of order, delivery address, payment information (excluding full credit card details).
  • Website Usage Information: Cookies, IP address, browsing history, and other information about your interaction with our website.
  • Survey and Review Information: Any information you provide through surveys or reviews on our website or social media pages.
  • Security Camera Footage: Images from our security cameras for the purpose of security and loss prevention.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders: We use your contact information to confirm your orders, send order updates, and deliver your food.
  • To improve our services: We use your website usage information and survey responses to understand how you use our website and services, and to make improvements.
  • To send you marketing and promotional materials: We may use your contact information to send you emails about specials, promotions, and events. You can unsubscribe from these communications at any time.
  • To comply with legal requirements: We may disclose your personal information if required by law or to comply with a court order.
  • To protect the safety and security of others: We may disclose your personal information if we believe it is necessary to protect the safety of our employees, guests, or the public.

Sharing Your Information

We may share your personal information with the following third-party service providers:

  • Payment processors: We use third-party payment processors to process your online orders. These payment processors may collect and store your payment information, but we do not have access to their full credit card details.
  • Delivery services: We may share your contact information with delivery services to schedule and fulfill your delivery orders.
  • Marketing and advertising partners: We may share your contact information with marketing and advertising partners to send you promotional materials. You can opt-out of this sharing at any time.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is perfect, and we cannot guarantee the absolute security of your information.

Data Retention

We will retain your personal information for as long as it is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access your personal information that we hold.
  • Correction: You have the right to correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to our processing of your personal information.
  • Portability: You have the right to request that we provide your personal information to you in a portable format.

To exercise any of these rights, please contact us at [insert email address or phone number].

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post any changes on our website so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Contact Us

If you have any questions about this Privacy Policy, please contact us